Everything you need to know before and after your purchase. If you still need help, contact us anytime at support@khepribeautylondon.com.

Orders

• Can I change or cancel my order?
  Orders are processed quickly, so changes or cancellations are not guaranteed. Please contact us immediately after placing your order.
• How do I know if my order is confirmed?
  You will receive a confirmation email shortly after placing your order.
• I didn’t receive a confirmation email — what should I do?
  Please check your spam/junk folder. If you still can’t find it, contact our support team.

Delivery

• How long does delivery take?
  UK standard delivery takes 3–5 working days. Express delivery takes 1–2 working days.
• Do you ship internationally?
  Yes, we ship worldwide. Delivery times vary depending on location.
• Can I track my order?
  Yes, you will receive a tracking link once your order has been dispatched.

Returns & Refunds

• What is your return policy?
  You can return items within 30 days, provided they are unused and in original packaging.
• Can I return a used product?
  For hygiene reasons, used items cannot be returned.
• How long do refunds take?
  Refunds are processed within 5–7 working days after we receive your return.

Products

• Are your wigs beginner-friendly?
  Yes, our products are designed to be easy to use, even if you’re new.
• Can I style the wigs?
  Human hair products can be styled with heat tools. Synthetic products should not be heat-styled unless specified.
• How long do the products last?
  With proper care, products can last several months to years depending on usage.

Payment

• What payment methods do you accept?
  We accept major credit/debit cards and secure payment providers.
• Is my payment secure?
  Yes, all payments are processed through secure, encrypted systems.

Contact & Support

• How can I contact you?
  You can reach us anytime at support@khepribeautylondon.com.
• How long does it take to get a response?
  We aim to respond within 24–48 hours.